Sainiraa Creations — Two-Column Layout Version

(Use LEFT column for Privacy Policy and RIGHT column for Terms & Conditions inside Zoho Visual Editor.)

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🔐 LEFT COLUMN — PRIVACY POLICY
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Welcome to Sainiraa Creations. Your privacy is important to us. This section explains how we collect, use, and protect your personal information when you browse our website or make a purchase.

◆ INFORMATION WE COLLECT

We may collect:
• Name, email address, and mobile number
• Billing and shipping details
• Order history and transaction information
• Device information such as IP address and browser type
• Messages shared with our support team

We collect only the information required to provide our services efficiently.

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◆ HOW WE USE YOUR INFORMATION

Your information helps us:
• Process and deliver orders
• Provide customer support and updates
• Improve website performance
• Prevent fraud or misuse
• Comply with legal requirements

We do NOT sell or rent personal information.

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◆ PAYMENTS & THIRD-PARTY SERVICES

Payments may be processed through secure gateways such as Razorpay.

• We do not store full card details or sensitive payment credentials.
• Once data is shared with payment providers, their own privacy policies apply.

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◆ COOKIES & TRACKING

Cookies may be used to improve functionality and remember user preferences.
You may disable cookies through browser settings, though some features may not work properly.

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◆ DATA SHARING & SECURITY

We may share limited information only when required:
• Delivery partners for shipping
• Payment processors for transactions
• Service providers supporting operations
• Authorities when legally required

We apply reasonable safeguards, but no internet transmission can be guaranteed completely secure.

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◆ YOUR RIGHTS

Under Indian data protection laws, you may:
• Request access to your personal data
• Request corrections or updates
• Withdraw consent where applicable
• Request deletion subject to legal obligations

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◆ CONTACT & SUPPORT

Email: support@sainiraa.in
Mobile: 8667455241

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📑 TERMS & CONDITIONS
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By using Sainiraa Creations, you agree to the terms below. These rules help maintain a safe and fair shopping experience.

◆ WEBSITE USAGE

• The website must be used only for lawful purposes.
• Fraudulent activity or misuse may result in account restrictions.
• Attempts to disrupt the platform are prohibited.

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◆ PRODUCT INFORMATION & COLLECTOR DISCLAIMER

We aim to provide accurate product details. However:
• Minor paint variations or packaging wear common with imported collectibles are normal and not defects.
• Product colours may vary depending on device settings.
• Manufacturer packaging may change without notice.

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◆ PRICING & AVAILABILITY

• Prices and stock availability may change without prior notice.
• Orders may be cancelled in cases of pricing errors or technical issues.
• Refunds or store credit will be issued where applicable.

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◆ ORDERS & PAYMENTS

Payments are processed via secure third-party gateways.
We reserve the right to cancel orders that appear suspicious or incomplete.

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◆ SHIPPING & DELIVERY

Delivery timelines are estimates and may vary due to courier delays or external factors. Tracking details will be shared once available.

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◆ RETURNS & REFUNDS

All returns and refunds are governed by our separate Return, Refund & Exchange Policy. Customers are encouraged to review that page before placing an order.

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◆ INTELLECTUAL PROPERTY

All logos, product images, graphics, and branding belong to Sainiraa Creations. Unauthorized use or reproduction is prohibited.

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◆ LIMITATION OF LIABILITY

Sainiraa Creations is not responsible for indirect damages, courier delays, or normal manufacturing variations common in collectible products.

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◆ GOVERNING LAW

These policies are governed by the laws of India. Any disputes shall fall under the jurisdiction of courts located in Chennai, Tamil Nadu.

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