Welcome to Sainiraa Creations. We specialise in premium toys, diecast models, and collectible merchandise. Many products sold on our store are limited-edition, imported, or collector-grade items. This policy is designed to protect collector value, maintain product authenticity, and ensure a clear and fair shopping experience.

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◆ RETURN ELIGIBILITY
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✔ Returns accepted within 7 days from delivery only for damaged, defective, or non-functional products.
✔ Product must remain unused and in original collector-grade condition.
✔ All boxes, seals, inserts, and accessories must be intact.
✔ Invoice or proof of purchase is mandatory.

Returns that do not meet these conditions may be declined.

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◆ MANDATORY UNBOXING VIDEO
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To prevent transit disputes and ensure transparency:

• A continuous unboxing video is required for all damage or defect claims.
• The video must clearly show the sealed parcel, shipping label, and full opening process.
• Issues must be visible within the same recording.

Claims submitted without an unboxing video may not be accepted.

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◆ COLLECTOR PACKAGING DISCLAIMER
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Customers acknowledge that:

• Imported collectibles may have minor shelf wear, soft corners, or transit marks.
• Small paint variations or manufacturing tolerances are industry standards and not defects.
• Box condition is not guaranteed as mint unless explicitly mentioned.

Opening manufacturer seals may make the product ineligible for return unless proven defective in the unboxing video.

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◆ NON-RETURNABLE PRODUCTS
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The following items are not eligible for return:

• Limited edition or specially sourced collectibles
• Pre-orders or imported items ordered on request
• Diecast models with opened seals
• Comics, magazines, or printed collectibles
• Used, modified, repainted, or incomplete products

Final approval of returns remains at the discretion of Sainiraa Creations.

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◆ EXCHANGE POLICY
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• Exchanges are allowed only for verified defective or damaged items.
• Replacement depends on stock availability.
• Customers may choose an alternate item of equal or higher value.
• If replacement value is lower, the balance will be issued as Store Credit.

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◆ CANCELLATION POLICY
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• Orders may be cancelled only before dispatch.
• Once shipped, cancellations are treated as returns.
• Pre-orders or specially sourced items cannot be cancelled.
• Refused deliveries may incur logistics deductions.

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◆ REFUND POLICY
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After receiving and inspecting the returned item:

• Customers will receive confirmation of approval or rejection.
• Refunds may be processed after deducting shipping charges, gateway fees, or handling costs where applicable.
• Approved refunds will be completed within 10 working days to the original payment method.

⚠ COD Orders: Eligible only for Store Credit.

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◆ SALE & PROMOTIONAL PRODUCTS
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• Discounted items may be returned only if defective.
• Sale items are non-refundable and will be processed as Store Credit only.
• Price changes or promotions after purchase are not valid reasons for return.

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◆ NEED HELP?
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Email: support@sainiraa.in
Mobile: 8667455241

Our team will guide you through the return or exchange process clearly and transparently.

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